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Refund policy

If you wish to return all or part of your order or exercise your right of withdrawal, we will always charge the return costs specified in the terms.

Statutory right of withdrawal

When ordering Services Yeppo & Soonsoo from the website, you have the right to cancel the contract or exercise your right of return within 14 days without stating a reason. The withdrawal period ends 14 days after you or a third party designated by you (other than the carrier) has taken possession of the last product included in the order.

You can cancel:

  • by emailing info@yeppo.fi,
  • using the cancellation button, which you can find by logging in to your account, selecting the desired order, and pressing "Cancel products"/"Manage", or
  • by filling in the return form at the bottom of the Shipping and returns page.

If you submit the return notification by email, please include the following information in your message:

  • Your order number
  • Which products would you like to return?
  • Are you returning the products by post or to a store?

You must always use one of the methods mentioned above if you wish to exercise your right of withdrawal or return a product. Our customer service will confirm the cancellation and email any applicable return instructions, stating the content of the cancellation and the date and time it was submitted.

To meet the withdrawal deadline, it is sufficient to send notification of exercising your right of withdrawal before the withdrawal period expires. We may withhold reimbursement until we have received the goods back or until you have demonstrated that you have sent the goods back.

When exercising your right of withdrawal, the same terms and fees apply as for returns.

Failure to collect an order does not constitute a cancellation of the order. If you do not collect your order, a return fee of €6.99 and any original shipping costs will be charged. If an uncollected order contains products that are not eligible for return, the cost of those products will not be refunded.

Our online store follows the return policies required by Finnish law. You may return a product within 14 days of receiving it only if it is completely unused and unopened. Opened and used products are not eligible for return. Hair accessories, earrings, and necklaces are not eligible for return for hygiene reasons. Discounted products sold due to a short expiry date (marked "EXP") are also not eligible for exchange or return.

The product must be in its original condition to qualify for a return. If the product has become unsellable due to the customer's use, careless packaging, or other actions, the customer is liable for the full value of the product and we will deduct the product's original price from the refundable amount.

Always contact us at the address info@yeppo.fi if you receive a defective product or notice a fault in the product.

If you cancel the agreement, we are obliged to refund all payments we have received from you without undue delay and no later than 14 days from the date on which we received the products you cancelled or returned.

Return

Our online store follows the return policies required by Finnish law. You may return a product within 14 days of receiving it only if it is completely unused and unopened. Opened and used products are not eligible for return. Hair accessories, earrings, and necklaces are not eligible for return for hygiene reasons. Discounted products sold due to a short expiry date (marked "EXP") are also not eligible for exchange or return. The product must be in its original condition to qualify for a return. If the product has become unsellable due to the customer's use, careless packaging, or other actions, the customer is liable for the full value of the product and we will deduct the product's original price from the refundable amount.

Return fees are €6.99 for returns made by post In Finland, returns from abroad are also subject to a return postage fee equal to the lowest delivery fee charged in the country in question. You can find these delivery fees on the Delivery and returns page. You can also return products from your online store order to any of our stores in Finland (excluding the Godies x Yeppo&Soonsoo store in Oulu). For orders delivered by post and returned to a store, we charge a €6.99 return fee if the entire order is returned or the order total is less than €45 after the return. We do not charge return fees for orders picked up from Yeppo&Soonsoo stores.

Before returning an item by mail, you must notify us. You can submit a return request:

  • by emailing info@yeppo.fi,
  • using the cancellation button, which you can find by logging in to your account, selecting the desired order, and clicking “Manage”, or
  • by filling in the return form at the bottom of the Shipping and returns page.

If you submit the return notification by email, please include the following information in your message:

  • Your order number
  • Which products would you like to return?
  • Are you returning the products by post or to a store?

You must always use one of the methods mentioned above if you wish to return a product. Our customer service will confirm the return and provide any return instructions by email.

Promotional discounts cannot be exchanged for cash. If you return a product received free of charge after the promotional period, no refund will be issued. Paid products will be refunded at the promotional price. If you return the entire order, any free gifts must also be returned. Free gifts must also be returned if, after the return, the conditions entitling you to them, such as the minimum purchase amount, are no longer met. For free gifts that are not returned, the amount deducted from the refund will correspond to the products’ resale value.

The product must be in its original condition to qualify for a return. If the product has become unsellable as a result of the customer’s use, careless packaging, or other actions as a result has become unsellable, the customer is responsible for the full value of the product, and we will deduct the product’s original price from the refund amount.

When returning a product, it cannot be exchanged for a new one; a new order must be placed instead. In-store exchanges are permitted for a replacement product of the same or higher value. The difference between the exchanged and new product cannot be issued as a gift card.